Reputation intelligence software for multi-location businesses
Customers reflect.
Locations glow.
Revenue flows.
Turn customer experience into actionable insights to grow your multi-location brand. Collate and improve reviews, survey feedback across channels, track competitors, and keep online listings in sync.
Trusted by SMB brands and marketing teams worldwide
Turn reputation into revenue by monitoring and improving customer experience in one place
Vital insights for improvements from feedback across listings and competitors.
Listings Management
Easily manage your business listings to keep them accurate and consistent across multiple channels. Rank higher on Google and win more customers.
Reviews and Surveys
Collect customer ratings and reviews from multiple sources, create survey forms to gather quality feedback, compare across locations and competitors.
Act on Insights
Turn all reviews and feedback into impactful actions. Receive actionable insights from in-depth AI-powered analysis of common issues, trends, sentiments and recommendations.
Business reputation solution for your industry
Become the obvious choice for local customers through the power of reviews and fantastic customer experience, and separate your business from the competition.
Automotive
Consumer Services
Dental Clinics
Financial Services
Health & Wellness
Hospitality
Legal
Real Estate
Restaurants
Retail
Trades & Home Services
Other Stores & Services
Improving reputation to grow your business
Effortless reputation management for modern businesses.
Old Way
Manually manage all online listings and locations
Check reviews across locations and channels everyday
Track competitors across locations and channels
Use separate tools to create surveys and manually go through all feedback
Wasted time and effort every day trying to stay on top of customer experience, locations, reports etc.
New Way
Connect and manage listings across channels to keep information in sync
Automatically pull all reviews to easily respond, find issues and patterns
Automatically track competitors to understand risks and opportunities
In-built custom surveys to easily gather and analyze customer feedback
Save time and effort with in-depth AI analysis of reviews, competitors, survey feedback for actionable insights and delightful customer experience
Benefits
Take control of your business reputation and put its growth on autopilot
Dominate search results
Get found online and be chosen on search engines, maps, AI chat etc.
Consistent listings
Easily manage your business listings and keep them consistent across multiple channels.
Turn reviews into insights
Pull customer reviews from multiple sources to catch issues and trends that matter most.
Surveys for customer voice
Quickly run surveys and collect valuable customer feedback to be a loved brand.
How it works
Boost your customer experience and drive business growth in three simple ways
1.
Connect your locations and listings
Manage your business listings and keep them consistent across multiple channels.
2.
Monitor reviews and survey feedback
Collate all reviews across channels, respond quicker, and create surveys for precise feedback.
3.
Gain insights and recommendations
Improve customer experience and reputation with actionable insights from AI-powered analysis of all reviews and feedback.
Integrations
Connect where your customers talk about your business
Pricing
Simple pricing for small-medium sized businesses. Free trial, cancel anytime.
Standard
Listings
Reviews - past 12 months
Surveys
Insights - basic analytics
Team access
$99
per location/month
Premium
Listings
Reviews - past 24 months
Surveys
Insights - full AI analysis
Team access and task assignment
$199
per location/month
Effortless reputation management for growing modern businesses.
FAQ
Answers to common questions you may have about our reputation intelligence platform
What is reputation intelligence software and how does it work?
GlowChain is a platform that brings together reviews, ratings, and customer feedback from all your locations into one dashboard. You can view branches and competitors on a map, sync online listings, and use AI analysis to uncover insights you can act on.
How is this different from social listening or media monitoring tools?
Social listening tracks mentions, but our software focuses on customer reviews, ratings, and direct feedback, which are the sources that impact your reputation and revenue most. It's built for multi-location businesses, not just brand mentions.
What types of review sources does it track, and how often are the reviews updated?
You can track reviews from Google, Facebook, and other industry-specific sites. New reviews are pulled in continuously so you're always up to date.
Can I monitor competitors' reputation as well as my own brand?
Yes. You can see competitor branches on the map, track their reviews and ratings, and benchmark your performance against theirs.
What insights can I expect?
Our AI groups feedback into themes, highlights sentiment trends, and surfaces risks or opportunities, so you know exactly where to improve and where you're winning.
Is there a demo or free trial available before purchase?
Yes. You can book a demo to see how it works for your business, and then start with a free trial.
How does it help us respond to customer reviews faster and at scale?
You get instant alerts for new reviews and can reply directly from the dashboard, saving time and ensuring no customer is left unheard.
Can local managers access their own dashboards without compromising corporate oversight?
Absolutely. Each branch can manage its own feedback while HQ maintains full visibility and control.
Can the software create surveys to collect direct customer feedback?
Yes. You can create and send custom surveys to anyone, and view the results alongside reviews for a complete picture of customer sentiment.
Is the software easy to roll out across dozens or hundreds of locations?
Yes, it’s designed for scale. You can link locations, sync their listings, gather all reviews and survey feedback, and onboard teams quickly without extra complexity.
How secure is our data and who has access to it?
Your data is encrypted and protected with enterprise-grade security. Access can be tailored so the right people (corporate or local teams) see only what they need.