Reputation intelligence software for multi-location businesses

Customers reflect.
Locations glow.
Revenue flows.

Turn customer experience into actionable insights to grow your multi-location brand. Collate and improve reviews, survey feedback across channels, track competitors, and keep online listings in sync.

Trusted by SMB brands and marketing teams worldwide

Turn reputation into revenue by monitoring and improving customer experience in one place

Vital insights for improvements from feedback across listings and competitors.

Listings Management

Easily manage your business listings to keep them accurate and consistent across multiple channels. Rank higher on Google and win more customers.

Reviews and Surveys

Collect customer ratings and reviews from multiple sources, create survey forms to gather quality feedback, compare across locations and competitors.

Act on Insights

Turn all reviews and feedback into impactful actions. Receive actionable insights from in-depth AI-powered analysis of common issues, trends, sentiments and recommendations.

Business reputation solution for your industry

Become the obvious choice for local customers through the power of reviews and fantastic customer experience, and separate your business from the competition.

Automotive

Consumer Services

Dental Clinics

Financial Services

Health & Wellness

Hospitality

Legal

Real Estate

Restaurants

Retail

Trades & Home Services

Other Stores & Services

Improving reputation to grow your business

How modern teams are getting it done faster, smarter, and with less hassle.

Old Way

  • Manually manage all online listings and locations

  • Check reviews across locations and channels everyday

  • Track competitors across locations and channels

  • Use separate tools to create surveys and manually go through all feedback

  • Wasted time and effort every day trying to stay on top of customer experience, locations, reports etc.

New Way

  • Connect and manage listings across channels to keep information in sync

  • Automatically pull all reviews to easily respond, find issues and patterns

  • Automatically track competitors to understand risks and opportunities

  • In-built custom surveys to easily gather and analyze customer feedback

  • Save time and effort with in-depth AI analysis of reviews, competitors, survey feedback for actionable insights and delightful customer experience

Benefits

Take control of your business reputation and put its growth on autopilot

Dominate search results

Get found online and be chosen on search engines, maps, AI chat etc.

Consistent listings

Easily manage your business listings and keep them consistent across multiple channels.

Turn reviews into insights

Pull customer reviews from multiple sources to catch issues and trends that matter most.

Surveys for customer voice

Quickly run surveys and collect valuable customer feedback to be a loved brand.

Win over the competition

Measure your reputation against competitors, spot their shortfalls, and gain more customers.

Unlock impactful actions

Gain actionable insights for improvements from precise AI-powered analysis.

How it works

Boost your customer experience and drive business growth in three simple ways

1.

Connect your locations and listings

Manage your business listings and keep them consistent across multiple channels.

2.

Monitor reviews and survey feedback

Collate all reviews across channels, respond quicker, and create surveys for precise feedback.

3.

Gain insights and recommendations

Improve customer experience and reputation with actionable insights from AI-powered analysis of all reviews and feedback.

GlowChain AI insights

Integrations

Connect where your customers talk about your business

Google Business Profile for Search and Maps

Facebook Business Page for Reviews / Recommendations

Custom integration with any reviews site for your industry

Pricing

Simple pricing for small-medium sized businesses. Free trial, cancel anytime.

Standard

  • Listings

  • Reviews - past 6 months

  • Surveys

  • Insights - basic analytics

  • Team access

$99

per location/month

Premium

  • Listings

  • Reviews - past 24 months

  • Surveys

  • Insights - full AI analysis

  • Team access and task assignment

$199

per location/month

Effortless reputation management for growing modern businesses.

FAQ

Answers to common questions you may have about our reputation intelligence platform

What is reputation intelligence software and how does it work?

GlowChain is a platform that brings together reviews, ratings, and customer feedback from all your locations into one dashboard. You can view branches and competitors on a map, sync online listings, and use AI analysis to uncover insights you can act on.

How is this different from social listening or media monitoring tools?

Social listening tracks mentions, but our software focuses on customer reviews, ratings, and direct feedback, which are the sources that impact your reputation and revenue most. It's built for multi-location businesses, not just brand mentions.

What types of review sources does it track, and how often are the reviews updated?

You can track reviews from Google, Facebook, and other industry-specific sites. New reviews are pulled in continuously so you're always up to date.

Can I monitor competitors' reputation as well as my own brand?

Yes. You can see competitor branches on the map, track their reviews and ratings, and benchmark your performance against theirs.

What insights can I expect?

Our AI groups feedback into themes, highlights sentiment trends, and surfaces risks or opportunities, so you know exactly where to improve and where you're winning.

Is there a demo or free trial available before purchase?

Yes. You can book a demo to see how it works for your business, and then start with a free trial.

How does it help us respond to customer reviews faster and at scale?

You get instant alerts for new reviews and can reply directly from the dashboard, saving time and ensuring no customer is left unheard.

Can local managers access their own dashboards without compromising corporate oversight?

Absolutely. Each branch can manage its own feedback while HQ maintains full visibility and control.

Can the software create surveys to collect direct customer feedback?

Yes. You can create and send custom surveys to anyone, and view the results alongside reviews for a complete picture of customer sentiment.

Is the software easy to roll out across dozens or hundreds of locations?

Yes, it’s designed for scale. You can link locations, sync their listings, gather all reviews and survey feedback, and onboard teams quickly without extra complexity.

How secure is our data and who has access to it?

Your data is encrypted and protected with enterprise-grade security. Access can be tailored so the right people (corporate or local teams) see only what they need.

Book a demo

Takes less than a minute to start improving your business reputation.